Terms & Policies


Terms and conditions:

  • Payment: All payments for personal training sessions are to be made in advance. If payment has not been made prior to appointment, you will forfeit the amount of time it takes prior to your appointment to make a payment. Package renewals are due at the last session of the current package. You will be notified via MindBody after your last appointment has been scheduled that you are out of sessions.

  • Rescheduling appointments: We understand that sometimes you may need to reschedule an appointment. We will do our best to accommodate your request. If your trainer is unable to find an alternative time, and your request is placed less than 24 hours prior to the appointment, you will be charged for the appointment (except under special circumstances or in case of emergency).

  • Group Sessions: If a member of the group cancels or misses an appointment that group member will forfeit that session regardless of any prior notice given.

  • Cancelling or missing an appointment: If you miss a scheduled appointment or cancel with less than 24 hours notice, you will be charged for the scheduled training session (except under special circumstances or in case of emergency).

  • Trainer cancellation or missing an appointment: In the event of unexpected absence, your trainer will contact you as soon as possible. If you’re trainer is absent due to a case of an emergency you will be contacted by the Personal Training Manager to explain the situation and reschedule the session with no penalty to us. If your trainer cancels an appointment in a non-emergency event less than 24 hours prior to the appointment and is unable to reschedule the session, the client will receive a complimentary session for the inconvenience.

  • Client holidays and absences: We request 7 days advance notice be given of any prolonged training absences.

  • Trainer holidays and absences: Your trainer will provide you with at least 14 days notice for any prolonged trainer absences. Your trainer will discuss alternative personal training arrangements with you.

  • Health concerns: You must inform your trainer of any relevant injury or illness and will obtain a medical clearance from your medical specialist prior to beginning (or restarting) training if there are any medical concerns.

  • Medical freeze option: If you become ill or injured and have been advised by your doctor to temporarily discontinue training, you may freeze any remaining sessions for a period up to 3 months.

  • Refunds: You are allowed 2 sessions to ensure your satisfaction with our service. If, after these 2 sessions you are dissatisfied with your training for any reason you are entitled to a full refund on the two sessions.

  • Terms and Conditions: The terms and conditions stated herein will automatically be carried over to your new sessions upon expiry of the current package without the need for a new agreement to be signed and dated.

  • Liability: You accept that participating in exercise has a risk of causing injury, both minor and potentially major

Access card policy:

  • Card Issue Policy: Each client has the right to purchase an access card to the building. Each card issued is complimentary to clients of Ripple Effect Fitness. Access cards contain personal information that allows Ripple Effect Fitness to identify each member utilizing a specific barcode.

  • Building Access using access card: Once an access card has been issued and activated it will only work when your trainer is inside the building. Access to the building will only be allowed 15 minutes prior to a scheduled appointment. Use the electronic key reader on the outside of the building to gain access into the facility.

  • Check-in using access card: Each card issued to a client must be used to sign into sessions. Each instance a card is used for self sign-in a session will be deducted from the total number of sessions remaining.

  • Check out process: All card holders must check out using the electronic key reader inside the vestibule before exiting the facility. Failure to check out will lock out the card holder and they will need to call 414-988-2121 to regain permission to the electronic key readers.

  • Lost or Stolen Access Card: If an access card is lost or stolen, the client must notify an employee of Ripple Effect Fitness immediately by calling 414-988-2121. The card ID number associated to that client will be deactivated to ensure building access safety. If a client wishes to have a new card issued, there will be an assessed fee of $20. Each person reserves the right to deny a new card and therefore entrance to the facility is by doorbell only.

  • Failure to comply: If at anytime a card holder abuses the privilege of the access card, it will be deactivated immediately and the user will be denied of future access cards.